ISO 9004:2009, Managing for the sustained success of an organization - A quality management approach provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.
What is new ?
ISO 9004 is being revised by WG25 from ISO/TC 176/SC 2
At its meeting in November 2015, WG25
- held a workshop and brainstorming session to group elements of potential contents into common themes
- held discussions to define the preliminary structure of the future edition of the standard
- agreed that the standard should contain an evaluation tool against its own recommendations, and that this should be developed concurrently with the main body of the standard.
- established a team to look into different evaluation approaches.
WG25 successfully achieved the development of its design specification and recommended a 3 year development programme for the revision to the standard. Both the design specification and the 3 year development programme were approved later by ISO/TC 176/SC2.
The WG has put forward proposals for a change to the title and scope of the standard.
Managing for the sustained success of an organization - A quality management approach