Тезис 

ISO/IEC TR 20000-10:2015 describes the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000‑1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports. This part of ISO/IEC 20000 also explains the terminology used in ISO/IEC 20000, so that organisations and individuals can interpret the concepts correctly.

ISO/IEC TR 20000-10:2015 is for

a) service providers considering using any part of ISO/IEC 20000 and looking for guidance on how to use the different parts of ISO/IEC 20000 to achieve their goal,

b) service providers that wish to understand how ISO/IEC 20000 can be used in combination with other International Standards, and

c) practitioners, auditors, and other parties who wish to gain an understanding of ISO/IEC 20000.


Общая информация

  • Текущий статус :  Withdrawn
    Дата публикации : 2015-11
  • Версия : 2
  • Технический комитет
    :
    ISO/IEC JTC 1/SC 40
    IT service management and IT governance
  • ICS :
    35.020
    Information technology (IT) in general
    03.080.99
    Other services

Жизненный цикл


Появились вопросы?

Ознакомьтесь с FAQ

Работа с клиентами
+41 22 749 08 88

Часы работы:
Понедельник – пятница: 09:00-12:00, 14:00-17:00 (UTC+1)

Будьте в курсе актуальных новостей ИСО

Подписывайтесь на наши новости, обзоры, а также на информацию о продуктах.

  2. Интернет-магазин
  3. Каталог стандартов
  4. МКС
  5. 35
  6. 35.020
  7. ISO/IEC TR 20000-10:2015