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ISO 16355-2:2017 describes the non-quantitative approaches in the acquisition of voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods. It is not a management system standard.

NOTE It does not provide requirements or guidelines for organizations to develop and systematically manage their policies, processes, and procedures in order to achieve specific objectives.

Users of this document include all organization functions necessary to assure customer satisfaction, including business planning, marketing, sales, research and development (R&D), engineering, information technology (IT), manufacturing, procurement, quality, production, service, packaging and logistics, support, testing, regulatory, and other phases in hardware, software, service, and system organizations.


Общая информация 

  • Текущий статус
     :  Published
    Дата публикации
     : 2017-02
  • Версия
     : 1
  • Технический комитет
     : ISO/TC 69/SC 8 Application of statistical and related methodology for new technology and product development
  • ICS
     :
    03.120.30 Application of statistical methods

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  2. Интернет-магазин
  3. Каталог стандартов
  4. ТК
  5. ISO/TC 69/SC 8
  6. ISO 16355-2:2017