Skip to main content
Virtual event
| Past event

Tourism and the impacts of COVID-19: the role of standards in mitigating the crisis

ISO, together with Asociación Española de Normalización (UNE), the ISO member in Spain, are inviting all interested members and stakeholders to join the webinar on tourism recovery in a post-COVID environment. In this webinar, you will hear from a variety of experts from ISO technical committees, national standards bodies, national ministries, and international agencies who will share their experiences and activities in place to prevent the spread of COVID in the tourism sector, allow the industry to reopen in safe conditions, as well as discuss the need to harmonize measures and to be applied at the international level.

Programme

Timing Subject WHO
15 minutes Welcome and introductions

ISO & UNE 

1-1:15 hour National Experience – prevention and response to COVID in tourism
15 minutes 1. Spanish Tourism Quality Institute (ICTE)
  • Identified need for protocols during COVID
  • How they conducted consultations (tips for NSBs)
  • Collaboration with UNE on specifications
Maricruz Cádiz
Technical Director
15 minutes 2.  Turismo de Portugal
  • Digital platform for clean and safe procedures
  • Associated label
Leonor Picao
Coordinating Director, Offer Valuation Department
15 minutes 3.  ISO/TC 228/Working Group 13, Sustainable tourism
  • How to conduct safe and responsible recovery
  • Guidelines published
Alexandre Garrido
Convenor, 3. ISO/TC 228/Working Group 13, Sustainable tourism
15 minutes 4.  World Tourism Organization
  • Guidelines for governments and private sectors
Sandra Carvao
Chief, Market Intelligence and Competitiveness World Tourism Organization (UNWTO)
15 minutes 5.  International Chamber of Commerce
  • ICC's policy work for the tourism industry
  • Rebooting the sector using digital platforms
Gabriel Petrus
Deputy Director, Global Partnerships & Development, International Chamber of Commerce (ICC)
30 minutes Need for international standards
  • A gap – what’s missing from current available international standards?
  • Developing a Technical Specification in a timeframe to meet the need
Natalia Ortiz de Zarate
Committee Manager, ISO/TC 228, Tourism and related services
15 minutes Q&A ISO

Speakers

Maricruz Cádiz
Maricruz Cádiz
Technical Director
Spanish Tourism Quality Institute
Sandra Carvao
Sandra Carvao
Chief, Market Intelligence and Competitiveness
World Tourism Organization
Alexandre Garrido
Alexandre Garrido
Convenor, ISO/TC 228/Working Group 13, Sustainable tourism
ISO
Natalia Oritz de Zarate Crespo
Natalia Oritz de Zarate Crespo
Committee Manager, ISO/TC 228, Tourism and related
Asociación Española de Normalización
Gabriel Petrus
Gabriel Petrus
Deputy Director for Global Partnerships & Development
International Chamber of Commerce
Leonor Picao
Leonor Picao
Coordinating Director, Offer Valuation Department
Turismo de Portugal

Contact

Rachel Miller
Rachel Miller
Project Coordinator
ISO/CS

Francesco Dadaglio
Francesco Dadaglio
Programme Manager
ISO/CS