Guiding principles and framework for the sharing economy

Development of service standards — Recommendations for addressing consumer issues

Development of service standards — Recommendations for addressing consumer issues

Service excellence — Principles and model

Service excellence — Measuring service excellence performance

Service excellence — Designing excellent service to achieve outstanding customer experiences

Guidance on outsourcing

Sharing economy — General principles

Sharing economy — General trustworthiness and safety requirements for digital platforms

Sharing economy — Guidelines for provider verification on digital platforms