Standardization in the field of consumer incident investigation.

An international standard (guideline) to provide a general guide for investigations of consumer incidents. Consumer incidents are incidents where consumers suffer physical injury or death in the process of using products, services, facilities or the things related to them. Consumer incident investigation means an investigation aiming to prevent incident recurrence, and to contribute to the safety of consumers.

This document is intended to be beneficial to persons, groups, committees or organizations of all types, such as private, public, and non-profit bodies, regardless of the size of the organization which is investigating consumer incidents.

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ISO standard under development *

under the direct responsibility of ISO/PC 329


Participating members


Observing members

* number includes updates

Date Month Location TC/SC Note
  2021 Virtual ISO/PC 329 **
  2022 ISO/PC 329 **
  2023 ISO/PC 329 **

* Information definite but meeting not yet formally convened
** Provisional

ISO/PC 329 - Secretariat

JISC [Japan]

Japanese Industrial Standards Committee
Technical Regulations, Standards & Conformity Assessment Policy Unit
Ministry of Economy, Trade and Industry
1-3-1, Kasumigaseki, Chiyoda-ku
Tokyo 100 - 8901

Tel: +81 3 35 01 94 71
Fax: +81 3 35 80 86 37