Standardization in the field of vulnerable consumers

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Sustainable Development Goals

This committee contributes with 1 standard to the following Sustainable Development Goal:


ISO standard under development *

under the direct responsibility of ISO/PC 311


Participating members


Observing members

* number includes updates

Reference Title Type
ISO/PC 311/WG 1 Inclusive service – Identifying and responding to consumers in vulnerable situations Working group

Liaison Committees to ISO/PC 311

The committees below can access the documents of ISO/PC 311:

Reference Title ISO/IEC
ISO/TC 309 Governance of organizations ISO
ISO/PC 317 Consumer protection: privacy by design for consumer goods and services ISO
ISO/TC 321 Transaction assurance in E-commerce ISO


Liaison Committees from ISO/PC 311

ISO/PC 311 can access the documents of the committees below:

Reference Title ISO/IEC
ISO/TC 314 Ageing societies ISO


Organizations in liaison (Category A and B)

Acronym Title Category
ANEC European Association for the Co-ordination of Consumer Representation in Standardization A
CI Consumers International A

ISO/PC 311 - Secretariat

BSI [United Kingdom]

British Standards Institution
389 Chiswick High Road
W4 4AL
United Kingdom

Tel: +44 208 996 90 00
Fax: +44 208 996 74 00